What is the returns policy for orders sent to a UK address? How do I return something to you from a UK address? Have you received my returned items? How can I get a new returns note? How can I get a new returns label?
What is the returns policy for orders sent to an address outside the UK? How do I return something to you from an address outside the UK? Have you received my returned items? How can I get a new returns note? How can I get a new returns label?
We hope you’ll love everything you buy from us, but if you’re unhappy with your purchase – just return your item(s) to us within 28 days from the date shown on your dispatch note. Returns are FREE for UK customers.
If you're looking to return a faulty or incorrect item, please get in touch so we can discuss getting this sorted for you.
• You can return any item for a refund or exchange within 28 days of receiving your original order.
• If you are looking to receive a refund or to exchange an item then you will need to return the item to us first.
• Returns are free for UK customers when using the free returns labels you have been provided. If you need a new returns label, just click here to print a new label.
• There's no need to let us know you're returning something, just fill in the returns note and put it inside your parcel and pop it back to us with your return.
• Make sure to check the order number is correct and noted on your returns note, and don't forget to note whether you want a refund or an exchange of any items.
• Lost your returns note? No problem – just click here to print one off.
• We recommend you obtain proof of postage. Our returns address is: Love My Style, 4th Floor, Goyt Mill, Upper Hibbert Lane, Marple, SK6 7HX, United Kingdom
• Item's can be exchanged as long as the new item has the same product code and price as the original product ordered.
• You’ll know if the new item has the same product code as the original as the size/colour will be listed in the drop down menu on the product page of the original item.
• We'll send your replacement to the same delivery address as the original order.
• If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.
• If you want to exchange for an item with a different product code or at a different price then you'll need to return the unwanted item for a refund and place a new order.
• You will be refunded the price you purchased your item at. This also includes sale items.
• If you're returning underwear, swimwear or any item marked with a + next to the product name, do not remove the original wrapping for hygiene reasons.
• All goods will be inspected on return.
• The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
• We are not responsible for any items that are returned to us by mistake.
• We try hard to accept all returns, they don’t need to be in the original shipping box or bag, as long as they're securely packed.
• Returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box.
• In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you with no refund issued.
• Aerosols, liquids, perfumes and batteries can only be returned via our Collect + or door stop collection. These items returned should be in their original condition.
If you're looking to return a faulty or incorrect item, please get in touch so we can discuss getting this sorted for you.
We want to give you a hassle-free way to return anything, and returns are FREE* for UK customers
You can return any item to us within 28 days of receiving your order (just make sure your items are in the original condition).
All we ask is that you make sure the order number is confirmed on your returns note, and whether you want a refund or an exchange of any items. We can't take care of your return without these details, so make sure the returns form is filled out and placed in your parcel.
If you'd like to return your item for an exchange, we'll send your replacement to the default delivery address on your account. To check or update your address details, log into My Account and click 'Edit' below your Address Book (remember to click 'Save' when you're done).
If you're a UK customer, you have a few options when returning your items:
• Royal Mail - Return via a Post Office location.
• Collect+ - Return via a Collect+ location.
• InPost - Return via an InPost parcel locker location.
It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and completed.
We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund or exchange has been processed. This is usually done within 2 working days of receiving your return into our warehouse.
Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.
Returns don’t need to be in the original shipping box or bag, as long as they’re securely packed. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you with no refund issued
It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.
We'll send you an email as soon as we've completed your return, letting you know whether a refund or exchange has been processed. This is usually within 2 working days of receiving your return into our warehouse.
Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.
If you've returned more than one order in the same parcel, please allow 24 hours for all your returns to be completed.
If your returns haven't reached us after the returns time frame, please contact us with full details (courier service used to return goods, date goods were sent, order number) so we can help your further.
Can’t find your returns note? Don't worry, you can print a new one off.
For a new UK returns note, click here to print one off
Can’t find your returns label? Don’t worry, you can print a new one off.
For a UK returns label, click here to select your returns method and create a new label.
We hope you’ll love everything you buy from us, but if you’re unhappy with your purchase – just return your item(s) to us within 28 days from the date shown on your dispatch note.
If you're looking to return a faulty or incorrect item, please get in touch so we can discuss getting this sorted for you.
• You can return any item for a refund within 28 days of receiving your original order.
• If you are looking to receive a refund then you will need to return the item to us first
• There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us with your return.Please make sure you check the order number is correct and noted on your returns note, and whether you want a refund or an exchange of any items. We can't take care of your return without these details, so make sure the returns form is filled out and placed in your parcel.
• Lost your returns note? No problem – just click here to print one off.
• Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
• Our returns address is: Love My Style, 4th Floor, Goyt Mill, Upper Hibbert Lane, Marple, SK6 7HX, United Kingdom
• If you would like a different size or colour, please return your unwanted item and place a new order.
• You will be refunded the price you purchased your item at. This also includes sale items.
• If you wish to return underwear, swimwear or any items marked with a + next to the product name, do not remove the original wrapping for hygiene reasons.
• All goods will be inspected on return.
•The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
• We are not responsible for any items that are returned to us by mistake.
• We try hard to accept all returns and they don’t need to be in the original shipping box or bag, as long as they're securely packed.
• Returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box.
• In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you with no refund issued.
We want to give you a hassle-free way to return anything, so you can return any item to us within 28 days of receiving your original order, including sale items.
We can’t offer an exchange on returned items but we can provide a refund and then you can place a new order for the size, colour or item you’d prefer.
As an International customer, you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself.
It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.
The parcel remains your responsibility until it arrives with us - please obtain for proof of posting just incase your parcel goes missing in the mail.
When you return your order, just complete your returns note and pop it in the parcel. Please make sure you check the order number is correct and noted on your returns note, and whether you want a refund or an exchange of any items.
If you need a new returns note, you can print one off by clicking here
It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in the UK, depending on your location and which postal service you use.
Please see the below timeframes as a guide:
• Ireland - 14 working days
• France and Germany – 14 working days
• Spain and Italy - 15 working days
• Rest of World – 21 working days
Please note working days do not include weekends and public holidays.
We’ll send you an email as soon as we’ve received your return back at our warehouse in the UK in its original condition. Once received, we'll refund your original payment method - this is usually done within 2 working days.
It can then take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.
If you've returned more than one order in the same parcel, please allow up to 72 hours for all returned items to be refunded.
We try hard to accept all returns and they don’t need to be in the original shipping box or bag, as long as they're securely packed. Returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you with no refund issued.
If your returns haven't reached us after the returns timeframe, please contact us with full details (let us know the courier service you used to return goods, date goods were sent, order number) so we can help your further.
Can't find your returns note? Don't worry, you can print a new one off.
For a new UK returns note, click here to print one off
Can’t find your returns label? Don’t worry, you can print a new one off.
For a UK returns label, click here to select your returns method and create a new label.